ASPEN WebEx Training Videos

Due to the size of the video files, you need to download the file and then view it from your computer:

Right click the MP4 file
Select Save Target As
Select a location on your computer to save the file
Once the file downloads, at the bottom of your screen, you have the option to open it, or double-click the MP4 file to open it from the location you saved it in step 3

Certification Kit Uploads

recorded November 2018

Reviews steps to prepare a certification kit for upload, monitoring uploads, and preventative practices to reduce failed uploads. (45 minutes)

Associated Documentation:

ASPEN Upload Job Aid
Best Practices Job Aid
Uploads/Transaction Tracking/Best Practices
Complete/Upload Certification Kit Scenario

What’s New in ACTS

recorded November 2018

Covers ASPEN Complaints/Incidents Tracking System (ACTS) updates in the ASPEN 11.3 and 11.5 releases. (27 minutes)

Associated Documentation:

New in ACTS
ASPEN 11.3 Release Notes
ASPEN 11.5 Release Notes

SA/RO Communication in AEM

recorded December 2018

Demonstrates how to use activities, notices, and action items to facilitate communication between different users and agencies. (44 minutes)

Associated Documentation:

Selection Sets/Action Items
ASPEN SA/RO Communication
SA/RO Communication in AEM Scenario

ASPEN Coordinator Duties: Staff Records & ASE-Q Account Setup

recorded December 2018

Describes how ASPEN user accounts are created in ACO and ARO - configuring one user at a time, or multiple users in Staff Directory, and demonstrates how to export user records from ACO/ARO to ASE-Q to populate the ASE-Q Sybase database. (47 minutes)

Associated Documentation: