Resources to Aid with HOPE Submissions in iQIES

To: Hospice Providers, Hospice Vendors  

CMS is pleased to announce that the HOPE Error Message Reference Guide and the Assessment Management for Assessment Submitter User Manual are now available on the QTSO website. The links to the QTSO pages are provided below. You can find these documents in the HOPE Error Message Reference Guide section and the HOPE: Assessment Management Manual for Assessment Submitter section.

Available Resources:

• HOPE Error Message Reference Guide – Provides detailed explanations and troubleshooting guidance for HOPE system error messages.
• HOPE Error Messages Spreadsheet – A downloadable spreadsheet for quick reference and filtering.
• Assessment Management for Assessment Submitter User Manual – Provides detailed explanations on how to upload assessments, manage assessments, complete change requests, review Final Validation Reports (FVR), and use the Validation Utility Tool (VUT) in iQIES.

Links: 

• Provider: https://qtso.cms.gov/providers/hospice-providers/reference-manuals
• Vendor: https://qtso.cms.gov/vendors/hospice-vendors/reference-manuals

For inquiries about iQIES:

• iQIES Service Center Email: iqies@cms.hhs.gov
• iQIES Service Phone Number: 1-800-339-9313. Please note that call volume may be higher than normal during this time. 

To create a new ticket online or track an existing ticket, please use the CCSQ Support Central: Self-Service Portal.