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iQIES will Implement an Inactive User Policy

May 20, 2024

To: iQIES Users, CMS Staff

CMS security policy requires deactivation of user roles for inactive accounts. To align with CMS security policies, iQIES will begin implementing an inactive user policy this month. This will allow CMS to continue to ensure that our system is safe and secure. 

System audits will be conducted on a regular basis to identify users who have not logged in to the iQIES system in more than 60 days. Inactive users will receive an email indicating that they will need to log in to iQIES to keep their iQIES user role(s) and account active. If inactive users do not log in to the iQIES system, their iQIES role(s) will be revoked and they will not be able to access the system.   

If your iQIES role access is revoked, your Health Care Quality Information Systems (HCQIS) Access Roles and Profile (HARP) credentials will continue to remain active. All your HARP account information will not be affected and will be accessible once your iQIES user role(s) are restored. To restore your account, you will need to log into iQIES and re-request your user role(s).  

Please log in to iQIES regularly to avoid having your iQIES roles revoked and any potential delays that may occur if you are required to re-request your roles within iQIES. 

If you have any questions, please contact the iQIES Service Center by email at or by phone at 1-800-339-9313. Or to create a new support ticket, track an existing ticket, or recover your HARP password account, please use our CCSQ Support Central: Self-Service Portal. 

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