ePOC Launch in iQIES for Nursing Homes July 14, 2025

On July 14, 2025, CMS will release the new Internet Quality Improvement & Evaluation System (iQIES) Electronic Plan of Correction (ePOC) system functionality to participating Nursing Homes and State Agencies. You have received this email because you are a Nursing Home currently using ePOC to process plans of correction in ASEPN Web (ePOC). The use of the new ePOC system is not mandatory but CMS encourages States and Nursing Homes that have been using ePOC to continue utilizing this functionality in iQIES to minimize CMS certification and enforcement work disruption.

Once ePOC functionality is enabled in iQIES, the current web ePOC system will be disabled for ePOC users. The current ePOC system will be shut off on MM DD 2025. As a Nursing Home provider, you will need to request the Provider ePOC Administrator role in iQIES after you sign up for HCQIS Access Roles & Profile (HARP) access. As we approach the Nursing Home (NH) iQIES release date, we will be posting to the QIES Technical Support Office (QTSO) all supporting resource documents as well as training videos for NH ePOC participating providers.

Please Note:

• You will not be able to request the Provider ePOC Administrator role in iQIES until July 14, 2025. Users however can sign up for a HCQIS Access Roles and Profile (HARP) account now, which is required to obtain an iQIES role. We will send out additional information when the iQIES Provider ePOC Administrator role becomes available.
• For your Provider ePOC Administrator role request to be approved, your organization must have at least one Provider Security Official (PSO) assigned. CMS recommends that at least two PSOs be established for every CMS certified Nursing Home provider. If your organization needs to review which roles are available and their descriptions, there is an iQIES User Roles Matrix document available on the QTSO website: https://qtso.cms.gov/software/iqies/reference-manuals.

For more information, please contact the iQIES Service Center by email: iqies@cms.hhs.gov or by phone: 1-800-339-9313. Or to create a new ticket online, track an existing ticket, or recover your HARP password account, please use our CCSQ Support Central: Self-Service Portal.